Terms & Conditions

Last updated: 21 October 2026

This is a sample terms template for the Labour's Adda Laboratory Partner Portal. Please have it reviewed by a qualified legal professional and fill in your registered company details, fee structure and jurisdiction before publishing.

1. Acceptance of terms

These Terms & Conditions ("Terms") govern your use of the Labour's Adda Laboratory Partner Portal, website and Lab Partner App (together, the "Services"). By registering a laboratory or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

2. Eligibility & verification

  • You must be authorised to act on behalf of the laboratory you register.
  • The laboratory must hold all licences, registrations and accreditations required by law to offer its diagnostic services.
  • You must submit accurate documents and information. Access to the Services may depend on successful verification, and we may request updated documents at any time.

3. Accounts & staff

You are responsible for your account, for the staff you add and the roles you assign, and for all activity under the account. Keep login details confidential, remove access promptly when staff leave, and tell us immediately if you suspect unauthorised use.

4. Our role

Labour's Adda is a technology platform that connects customers with Laboratory Partners. We do not perform tests, provide medical advice, diagnose conditions or interpret results. The laboratory is solely responsible for the diagnostic services it provides.

5. Laboratory responsibilities

  • Provide services with due professional skill, care and in line with applicable laws and standards
  • Keep your test catalogue, prices, service areas and timings accurate and up to date
  • Ensure staff and sample collectors are trained, qualified and conduct themselves professionally
  • Protect customer privacy and handle personal and health information responsibly
  • Respond to booking requests promptly and honour confirmed appointments

6. Samples & reports

  • You are responsible for correct collection, labelling, transport, storage and processing of samples.
  • Update sample status honestly and on time so customers can follow progress.
  • Upload each report only for the customer it belongs to, and ensure its accuracy before sharing.
  • Reports remain your responsibility. We only provide the tools to share them securely.

7. Bookings & appointments

You may accept, reschedule or decline requests as the platform allows. Frequent cancellations, missed home-collection visits or long delays may affect your standing on the platform. Booking details such as test, time and visit type are shown before you confirm.

8. Settlements & fees

Applicable service fees or commission, settlement cycles and payout details will be shown in your account. Settlements are made to the bank details you provide. Refunds, cancellations and adjustments will follow the policy displayed on the platform. You are responsible for any taxes that apply to your income.

9. Prohibited conduct

  • Providing false, misleading or incomplete information or documents
  • Misusing customer data or sharing it outside the purpose of the booking
  • Uploading incorrect, altered or fabricated reports
  • Harassing or discriminating against customers or other users
  • Attempting to hack, copy, overload or otherwise disrupt the Services
  • Any unlawful, unsafe or fraudulent activity

10. Suspension & termination

We may suspend or terminate access if you breach these Terms, put customers at risk, lose a required licence, or act unlawfully. You may close your account by contacting support, subject to completing any pending bookings and settlements. Provisions that by nature should continue after termination will continue to apply.

11. Limitation of liability

To the extent permitted by law, the Services are provided "as is". We are not liable for indirect or consequential losses, or for the quality, accuracy or outcome of diagnostic services and reports provided by laboratories. Nothing in these Terms limits liability that cannot be limited by law.

12. Governing law

These Terms are governed by the laws of India. Courts at [Your City, State] will have jurisdiction over any dispute, subject to applicable law.

13. Changes to terms

We may update these Terms from time to time. We will update the "Last updated" date and, for important changes, notify you through the portal or app. Continued use of the Services after changes means you accept the updated Terms.

14. Contact us

Questions about these Terms? Reach our support team:

Also read our Privacy Policy.