This is a sample policy template for the Labour's Adda Laboratory Partner Portal. Because diagnostic services involve sensitive health-related information, please have it reviewed by a qualified legal professional and fill in your registered company details before publishing.
1. Overview
The Labour's Adda ("we", "us", "our") provides a platform that helps diagnostic laboratories ("Laboratory Partners") receive booking requests, coordinate sample collection, manage tests and share reports with customers. This Privacy Policy explains what information we collect from Laboratory Partners and their staff through our website and Lab Partner App, how we use it, and the choices you have.
By registering a laboratory or using our services, you agree to the practices described here.
2. Information we collect
Laboratory and business information
- Laboratory name, address, branch locations and contact details
- Registration, licence and accreditation details submitted for verification
- Test catalogue, pricing, service areas and working hours
- Bank account or payout details needed for settlements
Staff information
- Name, mobile number, email address and role of staff you add to the platform
- Login details and activity within the portal or app
Operational and technical information
- Appointments, home-collection schedules, sample status and report upload records
- Device type, operating system, app version and approximate location where permitted
- Cookies and similar technologies on our website
3. How we use information
- To create and verify your laboratory account and manage staff access
- To show your tests and services to customers and deliver booking requests
- To help coordinate appointments, sample collection and report sharing
- To calculate and process settlements and keep financial records
- To send service notifications, support responses and important updates
- To improve platform quality, prevent fraud and meet legal obligations
4. Health-related data
When customers book tests or reports are uploaded, information relating to a person's health may pass through the platform. We treat this information as sensitive and use it only to provide the booking, sample tracking and report-sharing features.
- Laboratory Partners should upload reports only for the customer they relate to.
- Access to reports is limited to authorised laboratory staff and the relevant customer.
- We do not use report contents to market products to customers.
Laboratories remain responsible for the clinical accuracy of reports and for complying with the healthcare and data-protection rules that apply to them.
6. Storage, security & cookies
We use reasonable technical and organisational safeguards, such as access controls and encrypted connections, to protect information against unauthorised access, loss or misuse. No system is completely secure, so we cannot guarantee absolute security. Please keep your login details confidential and remove staff access promptly when someone leaves.
Our website may use cookies to remember preferences and understand how the site is used. You can control cookies in your browser settings.
7. Your choices & rights
- Update laboratory, test and staff details from your account at any time
- Manage notification and location permissions in the app or device settings
- Request a copy of your information, a correction, or closure of your account
We will respond to valid requests within a reasonable time and in line with applicable Indian law.
8. Data retention
We keep information while your account is active and as needed to provide services, resolve disputes, meet tax, accounting and legal requirements, and enforce our agreements. After that we delete or anonymise it.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will change the "Last updated" date above and, for significant changes, notify you through the portal or app.
10. Contact us
For privacy questions or requests, reach our support team:
- Email: support@example.com
- Address: [Your registered office address]
Also read our Terms & Conditions.